Privacy Policy

1 Introduction & Acceptance

CasioGames ("we", "us", "platform") is an online gaming and betting platform based in Bangladesh. Your privacy matters deeply to us. This Privacy Policy ("Policy") describes how CasioGames collects, uses, stores, and protects your personal information.

By using our website or mobile application, you fully accept the terms of this Privacy Policy. If you do not agree, please refrain from using our services. This Policy may be updated at any time — we will notify you of any significant changes by email.

This Privacy Policy applies to all CasioGames users — whether registered members or visitors. We believe everyone has a right to privacy, and protecting that right is our responsibility.

2 What information we collect

CasioGames collects your information in several ways. We only gather what is genuinely necessary to deliver our services.

Directly Provided Information

• Full name, email address, phone number
• Date of birth (for age verification)
• Residential Address
• Bank account or mobile banking details (for transactions)
• Government-issued ID (for KYC verification)
• Username and Password

Automatically collected information

• IP address and device information
• Browser type and operating system
• Session duration and page visit information
• Game history and betting patterns
• Information collected via cookies and tracking technologies

Information Received from Third Parties

In some cases, we may collect information from legitimate third-party sources, such as identity verification agencies or payment processors.

3 How we use your information

CasioGames uses your information only for specific, legitimate purposes. We never use your data for anything excessive or unrelated to our services.

Primary Purpose of Use

• Account management: To create, manage, and verify your account.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions.
• KYC verification: To verify your identity and age.
• Customer support: To address your questions, complaints, and support requests.
• Security Assurance: To prevent fraud, scams, and cyberattacks.
• Promotional Communications: To send relevant offers and updates (you can opt out at any time).
• Responsible Gaming: To identify and assist with irregular gaming behaviour.
• Service Improvement: To improve our platform and overall gaming experience.
• Legal compliance: To comply with applicable laws and regulations.

4 Information Sharing & Disclosure

CasioGames does not sell or rent your personal information to third parties. In certain circumstances, however, we may share limited data where necessary.

When Information May Be Shared

• Payment Partners: With licensed payment gateways and mobile banking partners to process transactions.
• KYC provider: With identity verification agencies solely for verification purposes.
• Legal requirements: Upon order of a government authority or court.
• Fraud Prevention: With security partners to detect misuse.
• Business Transfers: On a limited basis in the event of a merger or acquisition.

All third-party partners are required to comply with CasioGames privacy standards and are prohibited from using your information for any other purpose.

5 Cookie policy

CasioGames uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie types

• Essential Cookies: Essential for login sessions, security, and core functionality.
• Functional cookies: Remembers your preferences such as language and settings.
• Analytics Cookies: To analyze site usage and improve our services.
• Marketing Cookies: To show relevant ads and offers.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6 Data Protection & Security

CasioGames uses industry-leading security technology to protect your data. Our security framework is regularly audited by independent third parties.

Security Measures

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Secure Servers: Data is secured and stored on regularly backed-up servers.
• Staff training: All staff receive regular training on data protection.

While we maintain the highest level of security, no internet platform can guarantee 100% protection. We strongly encourage you to use a strong password and never share it with anyone.

7 Your rights

You have several important rights regarding your personal information. CasioGames respects these rights and is committed to helping you exercise them.

• Right to Know: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Portability: You may request your information in a commonly used format.
• Right to object: You may object to your information being used for specific purposes.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

8 Child Protection

CasioGames strictly does not serve anyone under the age of 18. Our platform is intended exclusively for adults. Age verification is required at registration, and we may request supporting documents to confirm your age at any time.

If we become aware that a minor is using our service, the account will be immediately closed and all associated data will be deleted.

9 Third-Party Links & Services

Our platform incorporates third-party services such as game providers and payment processors. These services have their own privacy policies, and we are not responsible for their data collection practices.

We require all third-party partners to comply with our privacy standards. We also recommend that you review their individual privacy policies.

10 Policy Updates

CasioGames may update this Privacy Policy at any time. For significant changes, we will notify you by email or through an in-platform notification.

Continued use of the service after any changes means you accept the updated policy. We recommend visiting this page regularly.

11 Contact

For any privacy-related questions, concerns, or requests, please get in touch with us: